Join Randy Dean, MBA, and author of the recent Amazon e-mail bestseller, Taming the E-mail Beast, as he expands beyond e-mail processing, productivity, and efficiency into the realm of e-mail etiquette. We will discuss how to make your emails get attention, actually get read, and then get acted upon. We will deconstruct a good e-mail, starting with smarter subject lines that get noticed and get opened. We will move into opening instructions that make the e-mail easy to understand and make action points, delegations, and deadlines clear and obvious. We'll cover effective body copy that helps recipients fully understand the message.

And, we'll talk about effective closes that leave the recipient confident with the next actions. AND YES, we'll even discuss how grammar still matters (yes, it does!) We will also discuss multi-party e-mails and how to help make each person's action items and deadlines clear, assisting with team coordination.

We will of course discuss several "problem" e-mail types -- those lacking clear instructions, overusing CC's, FYI's, and "reply alls", emails laden with complex or emotional content, "ping-pong" e-mails (you know -- those e-mails that keep bouncing around between folks) and more. We will also talk about the right way to use e-mail for critical and/or urgent communications, and how to identify and re-use successful e-mail communications and templates to increase efficiency while simultaneously enhancing communications quality.