My name is Sarah Doiron and I want to help you master the real-world skills of a HR generalist. A day in the shoes of a HR generalist is both tough and rewarding. There are conflicting priorities, countless tasks ranging from strategic to administrative and then there are those funny little creatures to deal with, known as people. I kicked off my Human Resources career in the Australian outback, quickly learning that the theories taught in university rarely prepare you for the practical day-to-day challenges of a HR generalist. One of my early experiences was issuing progressive discipline to an old-school miner. I was incredibly intimidated, having had no training or experience in conducting investigations. I remember thinking to myself that I was making decisions about a person’s employment who had been working longer than I had been alive. Fast forward over a decade, and I have collected a bag of HR tools to help me build, maintain and repair any situation. Tough times have followed me. With every new commodity that I worked in, came a new industry crisis; and with every new crisis, came an opportunity to refine my craft. I teach courses that develop practical skills for the HR generalists following in my footsteps.